Kelly Nissan of Lynnfield Earns 2022 DealerRater Consumer Satisfaction Award
Recognized for Top-Tier Reviews from Car Shoppers across the U.S., Kelly Nissan of Lynnfield Consistently Exceeds Customer Expectations in the Boston area.
Kelly Nissan of Lynnfield in Lynnfield, MA has been awarded a 2022 Consumer Satisfaction Award by DealerRater, a leading car dealer review and reputation management platform and company of Cars.com Inc. Consumer Satisfaction Award recognizes the top 10% of auto dealerships delivering exceptional customer service as rated by online reviews.
“DealerRater.com experienced record consumer review volume in 2021 – more than 1.1 million. This is a strong testament to the ability of dealers and their teams to adapt quickly to new shopping expectations. They’ve stepped up in a big way to meet consumer needs with outstanding service, and Kelly Nissan of Lynnfield stood out among its peers,” said DealerRater General Manager, Jamie Oldershaw. “It is imperative, not just during challenging times, but also when our industry returns to normal to deliver above and beyond customer experiences to car shoppers and Kelly Nissan of Lynnfield provided superior customer service in 2021.”
Top-Reviewed Dealers Engage in Digital-First Services
The ability to shop from home with Kelly Nissan of Lynnfield as well as virtual appointments were powerful drivers of positive reviews. Winning dealers who offered these services scored an average of 97% positive review rate, nearly five percentage points higher than dealers without.
Consumer Satisfaction Award Methodology
Consumer Satisfaction Awards are given to the top 10% of U.S. new car-dealers that earn at least 25 reviews and maintain a minimum average review rating of 4.0 out of 5.0 during the 2021 calendar year.
Kelly Nissan of Lynnfield is no stranger to being recognized for their top-rated reviews. In addition to being a 2022 Consumer Satisfaction Award Winner, the dealership has also earned a 2018 Consumer Satisfaction Award, a 2017 Dealer of The Year Award, and most recently, a Top-Rated Dealer by CARFAX.