Customer Testimonials
I just had my 2021 Nissan Rogue Sport at Kelly Nissan Lynnfield. Ray, my service advisor greeted me on arrival. He took time to explain all that was needed for my car. I was very pleased with the service that I received there and will definitely return.
You were able to solve my problem quickly and professionally. I needed a new key fob and you did a great job walking me through the process.
Friendly employees, gave me great service!
Brian made the entire process smooth and fast. He is very knowledgeable and was easy to work with. I'll definitely be coming back to Kelly Nissan.
Baught a 2016 Toyota Rav4 not even 3 months ago. moved to arizona and had it shipped! also had an oil change and had it checked over 2 times once at my guys pkave and then kelley nissan before moving to Arizona. for $400 ontop of the cost of the car.
Car got to arizona and was running great for 2 days then the check engine light and awd light went on.
$800 at toyota for a new battery, break fluid and something else to be filled and changed.
Kelley Nissan should have e changed the battery immediately. It was from 12/21. Thats to old toyota said. ... Read More Google - Nov 12, 2026
Roy was excellent
Never felt pressure, very knowledgeable. Couldn't have asked for anything else.
Adriano Cano is the best! When you go in ask for him. He can work magic for you!
Kelly Auto group continues to shine over the area competition providing top notch sales and service
My salesperson, Corey, was very impressive and explained the equipment that I am not familiar with. He also told me that when I get my car he would go over all the working s of the car. I would always return to Kelly Nissan and request Corey as my salesman
Amber was very responsive and encouraging after an initial inquiry on trade-in of my Nissan. Adriano is the best! He took his time getting to know my budget and preferred next steps. He was honest and responded to my questions. We found the best auto for my needs. I feel Adriano had my back and I will now be a loyal customer!
Roy at Kelley Nissan was professional, attentive and very knowledgeable in his job. I would highly recommend him and the Kelley Nissan service Center.
Always there to lend a helping hand Always nice and good to their customers And very patient Definitely a great dealership to buy or lease from
Very helpful and friendly salesman Corey. Had a great test drive and got a really good deal. There was a little confusion about the website offer listing, but Corey accommodated what I wanted to make me happy and I appreciate it!
Sales people were very friendly and helpful. They made us feel very comfortable. We wouldn’t hesitate to go there again
Alan was so nice, he went above and beyond. Wonderful experience, I will recommend Kelly Nissan to my friends. Thank you!
Even through some chaos on my end, they remained unbothered and very helpful. I recommend buying a car from Adriano. I love my Nissan Rogue.
My experience was amazing. Service was fast and the Representative was so very informative.
Highly Recommend Kelly Nissan of Lynnfield. From the first minute you step inside, you are greeted with genuine smiles and employees/staff who make your day better. Buying a car can be stressful, but Kelly Nissan of Lynnfield made it completely hassle-free. Abed took the time to answer all my questions, clearly explained pricing and financing options, and never made me feel rushed or pressured. I couldn't be happier with my decision and I am incredibly grateful to Kelly Nissan of Lynnfield!
Very easy to drop off your car the service Advisor was great his name was Roy very knowledgeable everything went great
Colby Ragusa was fantastic ! Comfortable atmosphere, 5 stars.
Sales man,Brian C. Hey brother you did very good on explaining everything with the platinum rogue..
Adriano made car buying pleasant. I always felt like he had the best of intentions to make sure I got what I needed with a fair deal. I can see why he has so many positive reviews and I would recommend him to anyone.. Thank you for my new Nissan Rogue !
Very fast, quality service with numerous updates. Outstanding!
Ben was very helpful and explained everything that was being done
Adriano was great to work with and made my buying experience seamless and enjoyable.
I’ve had good experiences at Kelly Lynnfield since I bought my first in Beverly. Corey is the bomb. A seasoned car salesman, who treated me well.
Corey is a no-nonsense guy. Worked with my busy schedule even with some confusion around the car’s title to get me my new lease in a tight window before a move. Very grateful.
Alan was the best salesman I have worked with in 20 years of buying vehicles.
I brought my Nissan Titan to another dealership for a water leak in the rear of the passenger compartment, they had it for over a week and when I picked it up it rained that night. Inside my truck. I then brought it to Kelly Nissan, twice as far from my house, but they had diagnosed the problem and called me before I even got a ride home. They fixed it under warranty and no more leak. I cannot recommend the service department more highly, professional and courteous in every way. I will be buying my next vehicle there, no ... Read More Google - Oct 2, 2026
I had a good day at Kelly looking for a car which I found that day
Fast and great service
They did a great job Good services
I had a wonderful experience purchasing my car at Kelly Nissan and I want to give a special thank you to both Brian and Vinny for making the entire experience so positive.
Brian was absolutely fantastic from start to finish. He was friendly, patient, knowledgeable and genuinely helpful.
I also want to give a huge thank you to Vinny, the manager who helped me tremendously. He personally stepped in when I needed help and went above and beyond to make sure everything worked out.
Brian and Vinny truly care about the customer and made me feel like I was in ... Read More DealerRater - Sep 28, 2026
Great experience with Abe and Kelly Nissan They always make things as easy as possible!
Enjoyed working with Roy.
The Service Deosrtment were efficient and thorough in delivering the sticker and new wiper blades. The service was a 10 out of 10 A great experience for great service .
I would like to especially point out the AMAZING service displayed by Jeremy McComb . In my dealings with him he demonstrated professionalism, familiarity and knowledge of all the ins and out of purchasing a vehicle. He left no question unanswered, was honest and direct in his response to my questions. Because of his approach , I was treated by all of the staff with respect and an unbiased interaction from the sales force to the service staff . This by far was the most positive experience I have ever had in purchasing a vehicle. Because of Jeremy McComb and his friendly and ... Read More DealerRater - Sep 21, 2026
Was quoted one price when I dropped the car off. Charged a much higher rate when I picked it up.
I went out for a car 4 weeks ago and still don't have my car ready
Lou was extremely attentive, knowledgeable, and a downright nice guy!!! Will send friends and family!!!
Lou was very professional, courteous and communicative. He was a pleasure to work with and I would most definitely return to him for future business. . I highly recommend Lou for your car shopping needs. Thanks Lou for such an enjoyable experience. Cathy Sheehan
Miss communication between sales and service Not happy about that Very por customer service for a KELLY NISSAN DEALERSHIP
I had a horrendous experience with this dealership.
The day after signing paperwork for a vehicle, I notified the dealership that I wanted to unwind the deal. The vehicle never left the dealership, and I communicated my decision the next day.
What should have been a straightforward process became unnecessarily stressful because of extremely poor communication. I was repeatedly promised updates but would go days without receiving a response, forcing me to follow up repeatedly and eventually speak with multiple managers before I finally received confirmation that the transaction was canceled, almost a whole month later.
The most concerning issue ... Read More Google - Aug 17, 2026
Lou was fabulous to work with. He was kind, knew what he was talking about and always had a smile on his face. He made this process very easy and smooth, I totally recommend going to him!
Cleared mouse nest in my 2021 Nissan Rough Sport cabin motor.You tube did it in two hours. Dealer, Eight hours @ $680.00. Really? Rip off
I am so grateful to Corey Ragusa for everything he’s done for my mother over the years.
He originally helped my elderly Mom lease a car, treating her with so much patience and respect. But what really set Corey apart was that he stayed in touch with her throughout the lease just to check in. When it came time to return the vehicle, he made the whole process completely effortless.
Corey also kept me informed every step of the way, giving our family total peace of mind. He’s not just a great salesperson—he’s a genuinely good ... Read More DealerRater - Jul 24, 2026
Corey is the best! He was really helpful during my search for a new vehicle. He never pressured me. I helped me find the best vehicle for what I wanted to spend. If you’re looking for a vehicle Corey is your guy.
Corey got me a a great deal on a nissan rogue with great features. If you need a car speak with him.
Josh listened to our needs and made every effort to accommodate us. His service was outstanding. His knowledge of the Nissan vehicles was excellent. He made trading in our old vehicle seamless and easy.
Lou is amazing. He helped me get into a lease that I was comfortable with and helped me with all the paperwork with my insurance and he did it very quick! If you’re going to lease or buy a car, contact Lou because he’s the best of the best.
Have the service manager or Alfred call me please.
I'm extremely disappointed with the service I received from Alfred, my service advisor. He was dismissive and made me feel like I was wasting his time, even though I knew something was wrong with my car. I took my car to another Nissan dealership and discovered that my oil pan was severely rusted and my tires had bad tread and were bulging. I wouldn't recommend bringing your car here.
Lou was my salesperson. He greeted me within 30 seconds in the parking area to assist. Originally I was looking for a used Nissan Frontier but bought new.
Corey was very helpful and made getting a new car easy! I would recommend working with Corey if you can.
I had an absolutely terrible experience with the service department at this Nissan dealership. From start to finish, the entire process was disorganized, slow, and completely unprofessional.
Communication was almost nonexistent. I had to chase them down repeatedly just to get basic updates, and even then, I got vague or conflicting answers. It felt like no one there was actually accountable or knew what was going on.
The timeline they gave me was completely inaccurate. What should have been a straightforward service turned into a drawn-out situation with no sense of urgency on their end. Meanwhile, I was left without ... Read More Google - May 5, 2026
I called to make an appointment here for a car repair for my 2024 Nissan Sentra. The man who works for the car repair service asked me for information and as I was getting him that information he suddenly just mumbled something and hung up on me. I called again and had no help. The lack of communication skills and patience is disappointing. I would not recommend this place.
My father has been without his vehicle for over a month, and this service department has been a complete failure.
There has been little to no communication unless we chase them. No clear timeline, constant delays, and no urgency whatsoever. We’re left guessing what’s going on with his own vehicle.
Ron, the service manager, has been the biggest issue. Instead of taking responsibility and resolving the situation, he’s been dismissive and unresponsive. There’s no accountability—just deflection and excuses. That’s a direct reflection of poor leadership.
This has gone beyond inconvenience. My father depends on ... Read More Google - Apr 25, 2026
Every step of the trade/ purchase experience was covered in great detail.A most enjoyable experience.Noting: Abed Doulanah as bring fantastic and a pleasure to deal with.
Corey was respectful, communicative, and never applied pressure or played any games. After shopping around, I ultimately chose to move forward because I felt I could trust him. It made all the difference.
I simply wanted an oil change with the coupon I received in the mail. The coupon was for $29.99 with a picture of a pick up truck literally on the coupon. Knowing how dealerships work, I called Kelly and the receptionist assured me the price for my Nissan Titan would be as advertised. She even put me on hold to ask someone. When I dropped my vehicle off, the valet who was very nice, Chino, he told me that there would be an additional $20 charge for the additional amount of oil for pickup trucks. Understood by me and agreed to. I ... Read More Google - Apr 17, 2026
Alan was well prepared, knowledgeable and welcoming. He was a pleasure to work with and made the whole process easy.
Service was too expensive I went there for brakes and oil change and possibly buying a new car but when I got the bill I hightailed it out of there
Adriano was welcoming, down to earth and kept things very real. Lots of laughs Very helpful with my elderly dad. Cant ask for more than that. Very pleased and would highly recommend him to anyone Thank you
I changed my oil about 2 weeks ago. Here's the result: I went there, and they told me they washed the undercarriage. I didn’t trust them, so I recorded a video underneath the car. I asked them to do it again because they didn’t clean well. Unfortunately, the result was the same. Whatever changes are made in this store, please make sure they check before and after. Horrible experience. It might cause me a lot of engine problems in the future. In the end, they just apologized. Worst experience ever. I spent another 2 hours fixing what they messed ... Read More Google - Mar 17, 2026
we recently went to kelly nissan in lynnfield for an oil change, inspection sticker, and a recall and drove home in a new car. We were just walking around the lot while we were waiting when Corey came up to us and we got talking. We told him we had a year left on our lease but he wanted to know if he could push some numbers. We said sure but we really are not ready at this time. We went back in to wait when we got a text from Corey telling us he had a GREAT deal so ... Read More DealerRater - Mar 4, 2026
Corey is a total gentleman, and is outstanding at what he does! Had a fantastic car buying experience with him just recently. I traded in my 2016 Mini Cooper for a "used" (not really, it's in mint condition) 2018 Subaru Legacy and was very impressed with how smoothly the whole process went, from test driving on chaotic Route 1 to providing accurate vehicle history and solid financing options. He and Lorenzo ensured trustworthy guidance with this entire process, which means so much being as I'm a single woman purchasing this car solo. Buying a car can be overwhelming, but ... Read More DealerRater - Mar 3, 2026
You wouldn't give me financing so I took my business to someone who did. Shame on you.
we had one of the best experiences and we have been leasing for over 30 years. we were treated with the utmost professionalism and courtesy. The deal was made fairly they met our demands and did not try to change it or push us. will we stay with them absolutely! The service department is quick courteous and also professional. 10 stars for kelly nissan of lynnfield.
The salesman Corey was the best, and the dealership was very good! I would highly recommend both!
On a snowy day January 25 ,2015 we really needed a better car as our car was ready for the junkyard. We decided to go to Roland Kelly in Beverly to find a used car. We were shown a 2011 Nissan Altima, and that was the one we chose that day. We had that auto until January 24, 2026. After all those years with no major problems, we were off to Brian Kelly's Nissan dealership. We walked in hoping that his son's dealership would treat people the same. We knew the place was just like his dads. We were greeted immediately by a ... Read More DealerRater - Jan 31, 2026
Lou was fabulous! It was the first time my daughter was buying a car and after going to a few dealerships she felt the most comfortable with Lou. He wasn’t pushy, asked her great questions, and made it a great experience. He also was very helpful to move things along to make sure she could get on the road to get back to college!
If you’re shopping for a car on the North Shore, do yourself a favor and ask for Lou-Royce at Kelly Nissan in Lynnfield. The man lives up to his name—he’s the Rolls-Royce of salesmen in an industry that doesn’t always have the best reputation.
I came in with a budget, a list of must-haves, and a wife to keep happy (the trickiest variable of all). Lou listened to what we actually needed instead of just pushing us toward the shiniest thing on the lot. He worked through our constraints without making us feel like we were ... Read More DealerRater - Jan 21, 2026
Josh was excellent he made the whole process smooth and easy highly recommend seeing him if you are thinking of purchasing a new or used vehicle
Josh was incredible and helped with all of our needs while purchasing this car!! He was very patient and made sure the car was ready for pick up as quickly as possible! Could not recommend enough.
I was a loyal customer for many years buying at least 6 cars. In addition, I utilized their service department as I found their prices reasonable with a great staff. However, see what happened in 2025. I should have moved on from them after August 2025.
12/30/25 They installed the wrong size wiper blades. Luckily, I noticed it before it rained/snowed or I could have got in an accident as I couldn't see out my front window.
May 2025, they did not tighten the oil drain plug while performing an oil change. Again, lucky I noticed it was leaking and brought back before ... Read More Google - Jan 8, 2026
Excellent all around. I have leased Nissans from Kelly and Josh 5 times and have been more than satisfied each time. Josh is upfront and helpful in choosing a car that fits my needs at a fair priv . He is knowledgeable and pleasant to work with. Thank you an thank you Kelly.
This was my 4th car I had purchase from Lynnfield location. Josh was able to accommodated us and was very helpful.
