Kelly Nissan of Lynnfield and four other Kelly Auto Group dealerships in Massachusetts, have been certified as 2025 J.D. Power U.S. Dealer of Excellence dealers.
The Dealer of Excellence Program assists auto buyers who are looking for an exceptional dealership where they can confidently buy a vehicle.
Certification is based on achievement of high scores from automotive manufacturer customer research and completion of an in-dealership best practices verification visit.
No Other Dealer in New England has produced five separate certified dealers in the same year – ever!
The JD Power Dealer of Excellence ProgramSM reflects the commitment and dedication of select retailers to provide their customers with a purchase experience that meets today’s consumer expectations.
Not all dealerships can qualify. Those that do must pass a rigorous process:
First, J.D. Power limits the percentage of eligible dealerships by nameplate based on each brand’s performance in the most recent J.D. Power Sales Satisfaction Index (SSI) StudySM. Only about 20% of franchised dealerships are eligible for consideration under the J.D. Power Dealer of Excellence Program.
Second, interested dealerships must rank among their brand’s top performers in key customer satisfaction areas consistent with measurements found in J.D. Power’s Sales Satisfaction Index (SSI) StudySM.
Finally, once a dealer passes the initial screening, U.S. and Canada J.D. Power Dealer of Excellence applicants must complete, and pass, an in-dealership process verification, which focuses on eleven (11) J.D. Power Best Practices. Passing dealers must be able to demonstrate a minimum of nine (9) out of the eleven (11) criteria.
Dealers of Excellence who achieve certification for multiple years are identified as follows:
When you choose to visit a J.D. Power Dealer of Excellence, you can be confident the sales team will be just as committed to providing an exceptional experience as they are to selling a vehicle!
